Today we are going to create an online marketing strategy for my friends at JR Burns Plumbing.
Any plumbing business needs customers to create cash flow. If you don’t have a continuos flow of new customers calling , emailing and visiting your website, future business will slow down and dry up. There is more to plumbing than unblocking the sink, we need to share our experience and introduce ideas to customers, so they know how we can help.
I would like to introduce you to JR Burns Plumbing, Five Dock NSW.
I gave Jamieson a call and the conversation was very professional. Jamie was looking for opportunities to increase his domestic plumbing sales. He has a website that seemed to be active and functional, but, it wasn’t generating business. The question was asked could I help. Jamieson seemed like a good genuine bloke so I agreed to look into it and see if there was a way that I could help.
I found that his website was working well from a google indexing point of view. It has a lot of content but this, unfortunately, disproves the adage, ” If you build it they will come”.
Doing a site:jrburnsplumbing.com.au search showed 15 pages indexed on Google. (Just an update on that, there are 64 indexed pages today, and we haven’t created any more physical pages on the website). So it seemed most of the important service pages were indexed and should be generating traffic. So whats going on?
Lets look at what Plumbers Do!
- Gas Fitter
- Gas Plumber
- Emergency Plumber
- Leak Detection And Repair
- gas fitter
- GAS FITTER
- Gas fitter
- Gas plumber
- Gas leaks detection & repair
- Gas safety check
- Gas installation
- Gas bayonet installation
- Blocked Pipes
- Blocked Sinks
- Blocked Toilet
- Blocked Waste Pipes
- Blocked Shower Drain
- Hot water systems
- Gas hot water systems
- Electric hot water systems
- Instant hot water systems
- Instant gas hot water systems
- Instant electric hot water systems
- Bathroom Renovations
- Laundry Renovation
- Appliance Installation
- Dishwasher Installation
- Toilet Installation
- Washing Machine Installation
- Outdoor Kitchen Installation
I did a generic keyword search for “JR Burns Plumbing” and immediately found an issue. JR Burns Plumbing is so popular on the internet with every trade service provider page, that the key trade service providers were being listed first. The competition in the plumber marketing space is immense.
Optimise JR Burns Plumbing: Where to begin.
I will concentrate on The Domestic Plumbing Business and use the information to further develop the other commercial and new build plumbing opportunities.
My marketing approach will include the following.
1. Identify a budget.
2. Identify current resources.
3. Identify current marketing processes.
4. Identify how I can do it better.
5. Identify new systems that will add value to my marketing.
1. Identify A Budget.
The budget is established and we have set daily limits on any advertising spend. This is critical. Identify limits that can be measured so that I don’t get any surprises at the end of the journey. If my marketing budget is set too high, without reasonable expectations of revenue, I can dig a deep hole big enough to bury myself in.
2. Identify Current Resources
Being effective and efficient is important. Duplicating resources and process are wasting time and money. I am aware of marketing that is being done by others, so I am now able to create my plan. We have established commitments for social media, print media and graphic design? Articles exist and have been published that can be used to link back to our page?
I have established my role and boundaries so that I can concentrate my efforts in the area required.
3. Identify Current Marketing Process
Current marketing for JR Burns Plumbing will include the following:
The website, Facebook, Google Sites, Pinterest, Jamie’s personal page on LinkedIn, Google Adwords, Vimeo and YouTube.
We have a ucard.cloud membership with the following cover.
I will collect articles that can be published and create downloadable ebooks and slideshow, videos.
3.1 JR Burns Plumbing Website.
The Website is reasonably popular. It is registering on Google search but it is not getting an active response from a “Call to Action” form on the front page. All pages and images are optimised but not for the best keywords that the public is searching for.
We need to give our customers a better user experience by identifying clearly what we do and how we can help. We will be following a plumbing SEO process as follows.
3.2 Website SEO Process
1. Identify Primary Plumbing Keywords for each page
2. Optimise the Page Title, make it unique, including Primary Key Word
3. Optimise the Page Meta Data, make it unique, including Primary Key Word
4. Optimise the Page Structured Data, make it unique, including Primary Key Word
5. Page length to be 1000+ words with 2% keywords and associated variants.
6. The page URL should include the Primary plumbing Keyword
7. Page Structure to include h1, h2, h3, h4…
8. Structured Data to be included in the header
9. AMP markup to be included
8. Include a form with a call to action – or contact details on each page.
8. Include internal links
9. Images to include alt attributes with associated variants of keywords
3.3 Our aim with Facebook is to achieve the following:
- Personalize the Brand.
- Drive Users to Website.
- Generate More Traffic.
- Educate and Create Awareness.
- Promote Business Culture.
To achieve our aim, we must have a plumbing focus with the correct words and descriptions from the client point of view. We must test, evaluate, and adjust the strategy to be effective and efficient.
All of this really sounds difficult. But it isn’t. When we look at a Facebook post, it is broken into a few areas. The Text Content, The Image and The Call to action.
3.31. Personalize the Brand
This means that the posts should reflect JR Burns Plumbing. Our main focus is on helping people become aware of the services that are available. Our focus on Facebook should be presenting to our followers and their friends. A referral is better than a cold call.
Present our business in a social way, focusing on a CBA (Customer Buying Advantage).
What does all this mean and how do you translate this information into a Facebook post. Well, I know what not to do. Everyone knows what a plumber is, so we don’t have to waste time and money on explaining the business.
We have 2 tasks.
- Associate domestic plumbing in Five Dock NSW with JR Burns Plumbing
- Drive users to our website with links, #tags and references.
- Articles have to be relevant.
- Articles must involve the #plumbing
- Articles must be informative and social.
- Facebook is social, not a direct sales platform. Continuous sales pitching is bad for business.
3.32. Drive Users to Website.
Make sure your post has either a call to action with a button or a text link for your followers to follow. Search online for examples of “plumbing Memes and Call to action” to get some ideas on what’s possible.
3.33. Generate More Traffic
Backlinks will generate more traffic to your website, but, the presentation of your social media article can be more effective if they make the user want to take part. Be creative.
An example is this.
I have 5 steps to stopping the smell in the bathroom. 1,2,3,4,5.
Click the [download] to get the top five steps to help your business
3.34. Educate and Create Awareness
How-to manuals are the most common download on the internet? People want detailed instruction on how to do everything. Ebooks in most cases are PDF files that are downloaded from a website. I will use Ebook search and download to educate and create awareness of JR Burns Plumbing.
The first step is to create a Capability Statement. Capability Statements are one page resumes on what
3.35. Promote Business Culture
What is the culture of the organisation? I need to spend more time with the team to get to know more about JR Burns Plumbing.
3.36. Our Backlink Strategy
JR Burns Plumbing – Google Sites Strategy
Google Sites boasts incredibly powerful search engine optimization benefits. We will treat Google Sites as a photography journal. All articles should be plumbing SEO Optimised and linked back to articles on the website. All other article rules should stay the same.
1. Articles have to be relevant.
2. They must involve the trades.
3. They must be informative.
4. Google Sites should be 90% images with backlinks to original site sections.
JR Burns Plumbing – Pinterest Strategy
Pinterest is our visual backlink strategy. All images on our site have to be linked to Pinterest. Each image is to follow our SEO Strategy.
JR Burns Plumbing – Our LinkedIn strategy
Our LinkedIn Strategy is to promote Jamieson. From there, link to the other articles and stories about JR Burns Plumbing.
JR Burns Plumbing Google Adwords Strategy
For Google Adwords to be effective and efficient we need the Keywords to properly represent the webpage and the business. If we are trying for keywords that are not appropriate for our plumbing SEO, we will end up paying a lot more to be listed and probably get an enquiry for the wrong reasons. We end up wasting our time answering calls to wrong numbers. I’ll explain this problem later in more detail.
Our Google Adwords Strategy is as follows.
1. Identify the keywords that are used by our clients that correctly associate with our website.
2. Identify negative keywords that do not directly associate with our unique business.
3. Create Ad Groups for Plumbing Categories and Location
4. Create multiple versions of advertising copy to compare and test the most effective copy.
JR Burns Plumbing Video Strategy
Create professional video library with information and downloads that directly relate to our products and services. How to Videos on Plumbing basics that will put JR Burns Plumbing top of mind when they need help.
4. Identify how I can do it better.
Social Media and Google Adwords. Jamieson doesn’t seem to have an effective social media strategy, and he is not using Google Adwords effectively to promote his business.
Google Adwords require a Continuous Improvement Program. Google Adwords are an effective marketing tool if you can keep the cost down by removing all negative keywords. The cost can have the most impact on reaching new clients. Every day new keywords are being used and the majority should be included in the negative keyword list.
This will prevent unnecessary expense and improve customer experience. We do not want searches arriving at our page and then clicking the back button because they were expecting different information. We do want people that are searching for our services being able to find our services. If our budget is being spent on the wrong search, we will not be available when the right search is looking for us.
5. Identify new systems that will add value to my marketing.
I found that Facebook has generated a generic and blank JR Burns Plumbing business page. It was waiting to be claimed so I processed the appropriate application. This involves confirming with Facebook that you own the page by getting their automated service to call a phone number published on your website. When ownership is proven you have admin rights to the page and can make the most out of what Facebook has to offer.
By populating the business details onto the Facebook page and create some clever ad copy, were have a starting point to build on. In 2 weeks we have 40 followers and now appear as number 4 on a google search for JR Burns Plumbing.
We need to match articles with the keywords that searchers are looking for. I need to spend more time producing content that is valuable to our clients. Not technical content with technical terms, but informational content with general terms being used by our clients. There is no value is producing technical articles aimed at plumbers when our clients won’t use the words or search terms.
This document is a work in progress. Ever-changing and being updated with more information.